Question 1

Do you take offers for items?

Accepted Answer

Try me, although I'm an independent trader as it were. Please don't try to take advantage, I try to price my items carefully.

Question 2

What do I do if I want to sell something?

Accepted Answer

Send me a message either using a contact form or emailing direct on GlennsAntiqueShop@gmail.com. Pictures will help too! I'm happy to assess something, let you know what I think and if it's something that I can find another home for.
 
Just note that I can't take things that are too big - I don't have a Business Premises at the moment!

Question 3

Some things are clean, others aren't. What gives?"

Accepted Answer

With some things there is a certain charm or desirability for originality, wear or patina.
 
One instance is coins - most collectors (not all!) consider coins to be damaged once they're cleaned.
 
I'll clean some things up to a degree but never do anything to knowingly make something less desirable. It's individual choice at the end of the day so I'll leave those few items for the future owners to decide what they want to do.

Question 4

Why don't some items in the shop have pictures?

Accepted Answer

Some items in my shop don't have pictures because I haven't had a good opportunity due to either time constraints or lighting/tech issues. It might be that I've managed to get some time on my laptop before I've managed to take some photos.
 
For these I have this as a temporary placeholder:
 
Check back soon if you see this, or send me a message if something catches your attention. I'll endeavour to get these pictures up as soon as I can.
 
I've been working 6 day weeks at the time of posting this question/answer.
 
Apologies, and thank you for your patience!

Question 5

Do you work with other people or businesses?

Accepted Answer

Currently, no. It's just me at the moment, although I'd happily help support other local businesses!

Question 6

How did you make your website?

Accepted Answer

Oddly enough, this is my third shot at making a website. First I tried on Wix, my brother suggested another site, so I tried that, and now I'm back again. Only knowing a lot more about website development! (I'm no pro though)
 
Either way, this website will never be perfect.
 
I did originally try on Facebook Shops, but that kind of folded in on itself when my items kept getting rejected through their approval process.

Question 7

Where is Aylesbury?

Accepted Answer

Aylesbury is in Buckinghamshire, somewhere in between London and Oxford
 
(This link will show you on Google Maps)

Question 8

What's your environmental stance?

Accepted Answer

Generally I try to remain fairly green, although I'm probably not the best.
 
My belief is that by keeping older items in use, it defeats "planned obsolescence" - a practice nowadays where items are designed to break just after their warranty ends.
 
A lot of items in the past were made without planned obsolescence in mind, and generally are made to last. They also often exude character and charm!
 
"If it ain't broke, don't fix it!" And if it is broken, try to fix it - keep it out of the landfill!

Question 9

Does your shop have a minimum spend?

Accepted Answer

No - although when testing I did find that card payments were a minimum of £1 (I didn't set this and I don't think I can override it)
 
This may be the case with PayPal too but I can't say for sure

Question 10

I've sent you an email. How long should it take for a reply?

Accepted Answer

I should get back to you within a day or two. I'm working across multiple places at the moment and will do what I can - whether it's to answer a question, to give you a quote or for anything else.

Question 11

What's the number in the pictures?

Accepted Answer

The numbers that look like 00/000/00 are my notes to match a photo with a paper trail. It's commonly referred to as an SKU, or a Stock Keeping Unit in general retail (not that I knew that when I was setting up shop).
 
Basically it's an individual number for a specific item, sort of like a barcode but I'm not that fancy.
 
My own numbers have the meaning (using 01/002/03 as an example):
 
01 - The first notebook I use to jot down notes
002 - The second page of the notebook
03 - The third line of the page
 
This code is used throughout the entire buying / selling process to keep tabs on things.
 
Essentially 01/001/01 was my first item and it goes on from there. It doesn't necessarily mean that it's the order of appearance in my shop though!

Question 12

How does the free in-person item collection work?

Accepted Answer

At the checkout select the In-Person collection option.
 
From there I'll send you an email with an address and we can arrange a time where you can pick up your item(s).

Question 13

How does the Local Item Delivery work?

Accepted Answer

In the checkout, select the Local Delivery option (Only applicable to locations within 10 miles of Aylesbury).
 
I'll send you an email to arrange a time for delivery that's good for both of us and I'll bring your item(s) to you!

Question 14

Will you post items out?

Accepted Answer

In the future - yes, hopefully. At the moment I have no idea how to get postage quotes or quite what goes into item fulfilment.

For the meantime I don't have the space for loads of packing items and have my own concerns about the risks of loss or damage in the postal system - which won't be good for either of us.
 
Sorry! Just need to get my bearings first!

Question 15

What's your stance on returns?

Accepted Answer

I get it - sometimes something just isn't for you or something just isn't working right. I try to capture any important information and details in the photos and text descriptions.
 
Typically antique shops don't accept returns. If something is faulty (undescribed), give me a chance to take a look at it and if you still don't like it, I'll have a good think...
 
'Sold as seen' is a usual antiques policy for some reason, and I should probably follow that lead.

Question 16

What can't you sell?

Accepted Answer

When setting up this online shop I had to agree to not sell anything on a list of prohibited products. For the full list, please see this:
 
support.wix.com/en/article/wix-payments-prohibited-products-and-services
 
The main items that apply to this shop are the sale of:
-Tobacco
-Flammable or radioactive materials
-Weapons, ammunitions, military arms, explosive devices and firearm parts
 
That being said, if I happen to come across some historical items that would apply under this (such as WWII Bayonets), I'd hang onto them and not list them on my store. I might find collectors away from here.
 
Re. Knives:
In UK law, I can't sell any knives to anyone under the age of 18 - I'd need to have some form of ID included with sale.
 
Some knives (such as butter knives) I wouldn't personally class as weapons as part of the Wix agreement, but others I wouldn't be able to sell - particularly those over 3 inches long.
 
I'd hang onto any any knives or weapons that are clearly of some historic or collector significance. That being said, any knives I happen to obtain that don't fall in these categories (such as in the bottom of boxes that I purchase) will be put in a police amnesty box when I have a moment to do so.
 
More information about the law for buying and selling knives can be found by following this link:
www.gov.uk/buying-carrying-knives

Question 17

Why don't I see some items/categories on your Facebook / Instagram shop?

Accepted Answer

When adding some items, they breach Facebook's terms. This means that some items I need to keep for this website exclusively.
 
Some of the disapproved items are:
Coins, Banknotes & Cheques (even if they're no longer in circulation or were made for commemorative use)
License plates (even if they're from abroad)
Vintage smoking memorabilia (even if some brands don't exist anymore)
(also some items get blocked for having a brand associated with them, such as some lighters and sunglasses on the shop)
 
On top of that, the Facebook shop doesn't include the level of functionality that the website has in terms of filters by year/country etc.

Question 18

Some items have a ribbon that reads "@Gdad's, MK19 7DP" - what is that?"

Accepted Answer

These items have been chosen to be available at Gdad's Collectables, in Haversham. My items are all in Cabinet 2.
 
It means that while they're there, they won't be available on the website - this is mainly to stop the risk of someone buying the item in the shop, and then having someone buy the same item online and me not having it. This would be especially difficult for me to source another, as some of my stock may be particularly rare or hard to come by.
 
If you're interested, I highly recommend taking a trip out there. Gdad's Collectables address is:
UNIT 6B
Pineham Farm
Haversham
Milton Keynes
MK19 7DP

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